“It’s Not Fair!”: Complaining in Everyday Conversation

Galina Bolden (Communication) and
Jenny Mandelbaum (Communication)

This seminar will examine complaints in everyday conversations. Complaining is a pervasive human activity that can have devastating or positive consequences.  In this class students will examine complaints that occur in audio and video recordings of naturally-occurring conversations.  Our goal will be to determine how we produce and react to complaints in our personal and professional lives.  We will consider the implications and consequences of complaining in a variety of contexts, from dinner table conversations to customer service calls. We will also examine how complaints affect and are affected by our relationships.

Course Number: 
01:090:101 section 22 index 06557